What is WhatsApp Business API?

WhatsApp Business API is a powerful tool for businesses to communicate with their customers in a more efficient and personalized way. With WhatsApp Business, you can set up automatic replies for greetings, away messages, quick replies, and more. In this article, we'll explore the features of WhatsApp Business API and how it can benefit your business.

Excluding Specific Contacts

One of the most important features of WhatsApp Business API is the ability to exclude specific contacts from receiving automated messages. This means you can send messages only to customers who are not in your address book or who have opted-in to receive updates from your business. You can also set up custom filters to target specific groups of customers.

Setting Up Auto Replies

WhatsApp Business API allows you to set up automatic replies for greetings, away messages, and more. This means that when a customer sends a message outside of your business hours, you can send an automated reply letting them know that you're unavailable. You can also use auto-replies to ask customers to review your product or brand.

How To Set up Auto Reply in WhatsApp Business

To set up auto replies in WhatsApp Business, simply follow these steps:

1. Open the WhatsApp Business app and go to the 'Business Tools' section.

2. Click on 'Away Messages' and turn it on.

3. Edit the away message by clicking on the 'Edit' button.

4. Save your changes.

You can also set up quick replies using the same process. Simply click on 'Quick Replies' and add your most common responses to customer inquiries.

When Should I Use WhatsApp Automated Messages?

WhatsApp automated messages are perfect for businesses that want to provide instant responses to customer inquiries without sacrificing personalization. With WhatsApp Business API, you can program bots to respond to users based on keywords or instructions in the message. This means that customers get instant answers to their questions, and you have more free time in your schedule.

Benefits of WhatsApp Chatbots

WhatsApp chatbots rely on AI for message automation, which makes it possible to deliver personalized responses to customer inquiries. With WhatsApp Business API, you can program bots to:

* Respond to users based on keywords or instructions in the message

* Deliver information and answers to common questions

* Raise tickets if a user's question is unanswered

The result: your customers get instant responses to their questions, and you have more free time in your schedule.

WhatsApp Business API is a powerful tool for businesses that want to communicate with their customers in a more efficient and personalized way. With its ability to exclude specific contacts, set up auto replies, and program chatbots, WhatsApp Business API can help you provide instant responses to customer inquiries without sacrificing personalization. By automating your messaging, you can free up more time in your schedule and focus on other important tasks.

What is whatsapp business api